Privacy Policy

1. Introduction

g11bet operates an online betting and gaming platform serving players throughout Indonesia. We understand that when you share personal information with us—including your name, Indonesian KTP (national identity card) details, contact information, financial data, and gaming activity—you are placing significant trust in our ability to handle that data responsibly and securely.

This Privacy Policy applies to all personal information collected through our website at https://g11bet.cam, including information provided during account registration, deposits and withdrawals, customer support interactions, and general platform usage. This policy should be read in conjunction with our Terms & Conditions, which govern your use of g11bet services.

We are committed to transparency in our data handling practices and to complying with applicable data protection laws. If you have any questions about this Privacy Policy or our data practices, please contact our customer support team using the contact information provided at the end of this document.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account with g11bet, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, Indonesian KTP number, and photographs of your KTP and selfie for identity verification (KYC compliance)
• Contact Information: Email address, Indonesian mobile phone number, residential address in Indonesia
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Financial Information: Indonesian bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, or other banks; e-wallet account information for OVO, DANA, GoPay, ShopeePay, or LinkAja; transaction history including deposits and withdrawals
• Voluntary Information: Any additional information you choose to provide when contacting customer support, participating in surveys, or communicating with us

2.2 Information Automatically Collected

When you access and use the g11bet platform, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile phone, tablet), operating system (Windows, Android, iOS), browser type and version, screen resolution, device identifiers
• Connection Information: IP address, internet service provider, approximate geographic location (city level) based on IP address, time zone
• Usage Information: Pages viewed, features used, games played, bets placed, time spent on platform, navigation patterns, referral source (how you found g11bet)
• Gaming Activity: Complete history of all bets placed including bet type (sports betting, casino games, togel, slot gacor, sabung ayam, etc.), bet amounts, odds, outcomes, winnings, losses, bonus usage, and gameplay patterns
• Communication Records: Transcripts of live chat conversations with customer support, email correspondence, support tickets

2.3 Cookies and Tracking Technologies

g11bet uses cookies and similar tracking technologies to enhance your experience, remember your preferences, maintain your login session, and analyze platform usage. Cookies are small text files stored on your device that help us recognize you on return visits. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until manually deleted or until they expire).

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the g11bet platform, such as staying logged in or maintaining your preferred language and display settings.

3. How We Use Your Information

3.1 Account Management and Services

We use your personal information to:

• Create and manage your g11bet account
• Verify your identity, age (21+ requirement), and eligibility to use our services
• Process deposits and withdrawals through your Indonesian bank account or e-wallet
• Provide customer support and respond to your inquiries
• Communicate important account information, platform updates, and service announcements
• Process your bets on sports betting markets, casino games, live dealer games, and other gaming products
• Calculate and credit winnings to your account balance
• Manage bonuses, promotions, and loyalty rewards

3.2 Security and Fraud Prevention

We use your information to maintain platform security and prevent fraudulent activity:

• Detect and prevent duplicate accounts, money laundering, bonus abuse, and other violations of our Terms & Conditions
• Monitor betting patterns to identify potential match-fixing, collusion, or other suspicious activity
• Verify the legitimacy of withdrawals and ensure funds are sent to accounts in your legal name
• Comply with anti-money laundering (AML) and know-your-customer (KYC) regulatory requirements
• Protect against unauthorized account access, hacking attempts, and cyber attacks
• Investigate disputes, complaints, or suspected violations of our policies

3.3 Platform Improvement and Analytics

We analyze aggregated and anonymized data to:

• Understand how players use our platform and which features are most popular
• Identify technical issues, bugs, or performance problems
• Optimize user interface design and navigation for better user experience
• Develop new features, games, and services that meet player preferences
• Measure the effectiveness of marketing campaigns and promotional offers

3.4 Marketing and Communications

With your consent, we may use your email address and phone number to send you:

• Promotional offers, bonuses, and special deals tailored to your gaming preferences
• Notifications about new games, features, or platform updates
• Invitations to tournaments, competitions, or special events
• Surveys or feedback requests to improve our services

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your notification preferences in account settings, or contacting customer support. Note that you cannot opt out of essential service communications such as account security alerts, terms updates, or transaction confirmations.

4. How We Share Your Information

4.1 Third-Party Service Providers

We share your information with carefully selected third-party service providers who assist us in operating the g11bet platform:

• Payment Processors: We share financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals
• Game Providers: We share limited account information with our game suppliers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, etc.) to enable gameplay and track game results
• Identity Verification Services: We may use third-party services to verify the authenticity of Indonesian KTP documents and detect fraudulent identity documents
• Cloud Hosting Providers: We use secure cloud infrastructure providers to host our platform and store data with enterprise-grade security
• Customer Support Tools: We use live chat software and customer relationship management (CRM) systems to manage support inquiries efficiently
• Analytics Providers: We use analytics services to understand platform usage patterns (data is anonymized before sharing)

All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to g11bet. They are not authorized to use your information for their own purposes or to share it with other parties.

4.2 Legal Obligations and Law Enforcement

We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests
• Cooperate with law enforcement investigations into suspected criminal activity
• Enforce our Terms & Conditions and protect our legal rights
• Protect the safety, security, or property of g11bet, our employees, or our users
• Prevent fraud, money laundering, or other illegal activities

4.3 Business Transfers

In the event that g11bet is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 What We Do NOT Do

g11bet does NOT:

• Sell, rent, or trade your personal information to third parties for marketing purposes
• Share your information with unaffiliated third parties for their own use
• Provide your contact information to advertisers or data brokers
• Use your information in ways not described in this Privacy Policy without obtaining your explicit consent

5. Data Security

Protecting your personal information is our highest priority. g11bet employs industry-leading security measures to safeguard your data:

5.1 Encryption

• Transport Layer Security: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by major Indonesian banks like BCA, BRI, and BNI
• Data at Rest: Sensitive information stored in our databases, including passwords and financial data, is encrypted using advanced encryption algorithms
• Password Protection: Passwords are never stored in readable form; they are hashed using cryptographic functions, making them unrecoverable even if our database is compromised

5.2 Access Controls

• Access to personal data is restricted to authorized g11bet employees who need the information to perform their job duties
• All employees with data access sign confidentiality agreements and undergo security training
• We use role-based access control, ensuring employees can only access data necessary for their specific roles
• Administrative access is protected by multi-factor authentication (MFA)

5.3 Security Monitoring

• 24/7 monitoring of our systems for suspicious activity, unauthorized access attempts, and security threats
• Regular security audits and penetration testing by independent security experts
• Automated alerts for unusual account activity, failed login attempts, or potential security breaches
• Firewall protection and intrusion detection systems to prevent cyber attacks

5.4 Data Backup and Recovery

We maintain secure, encrypted backups of all data to ensure business continuity in case of hardware failure, natural disaster, or other unforeseen events. Backups are stored in geographically separate locations and are subject to the same security controls as production data.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using all reasonable measures to protect your information and will notify you promptly in the unlikely event of a data breach affecting your personal information.

6. Data Retention

g11bet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: While your account is active, we retain all account information, transaction history, and gaming activity to provide ongoing services
• Closed Accounts: After you close your account, we retain certain information for a period of 7 years to comply with financial record-keeping requirements, resolve disputes, enforce our Terms & Conditions, and prevent fraud
• Transaction Records: Deposit and withdrawal records are retained for 7 years in accordance with anti-money laundering regulations
• KYC Documents: Identity verification documents (Indonesian KTP, selfies) are retained for 7 years after account closure
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you again

After the required retention period expires, we securely delete or anonymize your personal information so it can no longer be associated with you as an individual.

7. Your Privacy Rights

As a g11bet user, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of all personal information we hold about you. You can access most of your information directly through your account dashboard, including transaction history, account details, and gaming activity. For a comprehensive data export, contact our customer support team.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update your contact information, address, and certain account details directly through your account settings. For corrections to identity information (name, date of birth, KTP number), contact customer support with supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information in certain circumstances. However, this right is not absolute—we must retain certain information to comply with legal obligations (financial records, transaction history for 7 years), resolve disputes, enforce our Terms & Conditions, and prevent fraud. After you close your account, we will delete information not subject to legal retention requirements.

7.4 Right to Restrict Processing

You can request that we limit how we use your information in certain situations, such as if you believe the information is inaccurate or if you have objected to our use of your data while we verify your request.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to transmit that data to another service provider where technically feasible.

7.6 Right to Object

You can object to our processing of your information for direct marketing purposes at any time by opting out of marketing communications through your account settings or by contacting customer support.

7.7 Exercising Your Rights

To exercise any of these rights, contact our customer support team via live chat, email ([email protected]), or through your account dashboard. We will respond to your request within 30 days. To protect your privacy and security, we may ask you to verify your identity before fulfilling your request.

8. International Data Transfers

g11bet primarily serves Indonesian players and stores data within secure data centers. However, some of our third-party service providers (cloud hosting, game providers, analytics services) may be located outside Indonesia. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Contractual obligations requiring service providers to protect your data in accordance with this Privacy Policy
• Use of data centers and hosting providers that maintain internationally recognized security certifications (ISO 27001, SOC 2)
• Encryption of data in transit and at rest
• Regular audits of third-party security practices

9. Children's Privacy

g11bet services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. During registration, we require date of birth verification and Indonesian KTP submission to confirm age eligibility.

If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information, close the account, void all bets, and forfeit any winnings. If you believe we have collected information from someone under 21, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

g11bet reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email to the address registered on your account
• Display a prominent notice on our website for at least 30 days
• For material changes that significantly affect your rights, we may require you to actively consent before continuing to use our services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of g11bet services after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard (after login)
• Customer Support Hours: 24 hours a day, 7 days a week (WIB timezone)
• Response Time: Email inquiries answered within 2-6 hours; live chat average response time 2-5 minutes

Our Indonesian-speaking customer support team is trained to handle privacy-related inquiries and can assist you in exercising your data protection rights, understanding this policy, or addressing any concerns about how your information is used and protected.

Thank you for trusting g11bet with your personal information. We are committed to maintaining that trust through transparent data practices and industry-leading security measures.